Ordering




Shopping


Searching for Products
We have a SEARCH box at the top of every page on our website. Here you can type in an ingredient, a product name, a product code, a keyword like “vitamin C” or a general health concern, such as “bone health” to find related products and articles. Specific disease names may not always provide search results, which means you may need to broaden your term, for example, instead of "Hepatitis", search "Liver."

Browsing Products
The panel in the right hand column of the Home page contains options for browsing products by: Product Name; Health Concern; Product Category and Top Sellers. There's also a Search panel below.

Special Offers
From time to time we provide special offers to our customers, however, they may not be combined with any other offer, discount or prior purchase.

View our Terms and Conditions




Ordering & Delivery


Ways to Order
You can order online via this website or by calling (012) 665 2444 during our office hours.

How to Order Online
STEP 1: Once you find the product you want, enter your quantity and click on add to cart next to the product. You will see it added to your Shopping Cart in the top right hand corner of the screen. All product prices are inclusive of Vat.

STEP 2: Once a product is added to the Shopping Cart, it will display the Shopping Cart. You will have the option to complete the check out or continue shopping by clicking on any of the product-related links. To complete the check out, simply register as a buyer by completing the fields under New Registration or enter your email address and password under Login. Click the Check Out button to continue to payment.

STEP 3:
You will now be on the Delivery and Payment page. Complete or update your delivery address and add any special instructions you deem important to the order. Delivery is door-to-door. Once you've read the Terms and Conditions, and if you accept them, make sure to check on the tick box.

STEP 4: VRPSA offers two methods of payment, Credit Card or EFT. Select the relevant payment method. 

If you select EFT as payment method, an email detailing the account to pay into will be emailed to you.

When paying by Credit Card, please note that VRPSA is now 3D Secure enabled (Verified by Visa and MasterCard Secure Code).

To ensure your credit card details are not fraudulently used, you will need to sign up for 3D Secure with your bank - which is an added security measure (and verification procedure) employed by the major credit card issuers – Before your card will be processed online.

You will only need to enrol for 3D Secure once (for each credit card you own) to be able to safely shop online in the future.

This is a relatively simple process and can be instantly completed online via your bank's website and is a necessary procedure to ensure peace of mind whilst making online purchases.

For more information about 3D Secure click here

Should you have any queries, please contact us.

Delivery Method
Please note that your orders are dispatched and delivered on working days Monday through Friday, and not on weekends or public holidays. All orders are sent using door to door courier services. Please ensure that someone is available to sign for your order at the delivery address.

Delivery Costs
When ordering online, you will be notified of the delivery costs automatically before you submit your credit card details, so there will be no cost surprises. If you order by telephone, we will inform you of the delivery cost before the final amount payable is confirmed.

Delivery Service
Order
Delivery Cost
24-48hr Working Day Delivery Service Under R800 Excl. Vat (R912 Incl. Vat) to cities
R108.30 (Incl. Vat)
24-48hr Working Day Delivery Service Under R800 Excl. Vat (R912 Incl. Vat) to outlying areas
 R131.10 (Incl. Vat)
24-48hr Working Day Delivery Service Over R800 Excl. Vat (R912 Incl. Vat) anywhere in South Africa
 R85.50 (Incl. Vat)
24-48hr Working Day Delivery Service Over R1500 Excl. Vat (R1710 Incl. Vat) anywhere in
South Africa
 Free!


Tracking an Order
An email will be sent to you with the tracking number and courier details, allowing you to track your order directly.

Canceling an Order
Please contact us by telephone on 012 665 2444 or email info@vrp.co.za to inform us if you wish to cancel an order. Canceling an order that has already been processed will warrant a 15% administration fee.

Refunds and Returns
Please see our Terms and Conditions for more information.  




Managing Your Account


Forgot Password?
If you forget your password at any time, please click the “Forgot Password?” link on the sign-in page. We will immediately email you your password.

Creating An Account
In order to place an order, you must have registered with www.vrp.co.za. To create an account, either begin the checkout process or click on Register in the menu and follow the instructions.

Changing Account Details
When logged in, you can edit your account details at any time by going to My Profile in the menu. Don’t forget to SAVE your changes!

Adding/Changing an Address
On check out, your address is always available for updates and confirmation.  Make sure to check your address details when placing an order to avoid unnecessary delays in delivery.